Frequently Asked Questions
How do I connect to a session
To connect to a session either scan the onsite QR code or enter the event code provided.
If you’re unsure of the event code please speak with the event coordinator.
I don’t want to download the app, can I still listen?
You can always listen to an event through a web browser, even on a cell phone. Check with the event coordinator to find out what link to use.
I have joined a session and selected my preferred language. Why can’t I hear audio?
If you are having issues with attending an event remotely please ensure that you are not connected to a VPN and that your firewall isn’t blocking traffic for the ProLingo App.
I’m using the correct code but I still can’t connect
Please make sure that you are connected to the correct network. For most events you can be on any Wifi network or cellular data. For certain event you may have to connect to a specific wifi network to hear interpretation.
Still need some help?
Please fill out the support form on this page and a technical support team member will contact you shortly.
Everything was well prepared by the ProLingo staff, so we were able to start our meeting promptly. The technician was great to work with and the interpreters were very professional and were positive and engaged even so we ran into some overtime. We will hire ProLingo for all our interpretation needs, no matter where our events take place.
- S. Chung, Harvard Club NYC